Centre to modernise online public grievance redressal system with AI says Jitendra Singh
New Delhi, Nov 18 (PTI) Union Minister Jitendra Singh on Monday said that the Centre’s online public grievance redressal system will be further modernised using next-generation technologies, including Artificial Intelligence (AI). Addressing a National Workshop on Effective Redressal of Public Grievances through a virtual platform, Singh highlighted that the average time for grievance resolution has dropped from 30 days to just 13 days and it “will soon be reduced further”. The Minister of State for Personnel underscored this achievement as a testament to the government’s commitment to responsive and citizen-centric governance under leadership of Prime Minister Narendra Modi. Singh said